At Perfumeo, we want you to love your fragrance. If something isn’t right, you can return your order within 14 days of delivery.
14-day returns
You have 14 days from the date you receive your order to request a return. To be eligible for a return, items must be unopened, unused, and in their original packaging. Because perfumes are hygiene products, we cannot accept returns of items that have been opened or used.
How to start a return
Email us at help@perfumeo.co.uk to start your return. Please include your order number and the item(s) you wish to return. We will confirm your return and provide instructions.
Please send your return to:
Perfumeo Ltd
Tramway Offices
901 Mellor Street
Rochdale, OL12 6AA
United Kingdom
We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will issue your refund within 14 days to the original payment method. You will receive an email confirmation once your refund has been processed.
Return postage
The customer pays return postage, unless the item is faulty or wrong — in which case we will cover the return cost.
Faulty or damaged items
If your item arrives faulty, damaged, or is the wrong item, please report it to help@perfumeo.co.uk within 14 days of delivery and we will arrange a free replacement or a full refund.
Contact us
Perfumeo Ltd (company number 15466770)
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: help@perfumeo.co.uk
Phone: 07356 268858